Goals of this Module
a
What is Quality Improvement?
Providing quality care
Goal of Quality Improvement
Why Quality Improvement?
b
Deming's System of Profound Knowledge
Appreciation of a System
Psychology of Teams
Understanding Variation
Theory of Knowledge
Theory of Knowledge example
Two Types of Knowledge
Knowledge of Improvement
Safety on two levels
Reinforcement
c
Plan-Do-Study-Act
Developing Ideas for Change
Implementing Changes
Example - Child’s Birthday Party
Exercise
Quiz
Menu
Q1
Introduction to Quality Improvement
Quiz
1. To change behaviours, you need to change:
results
beliefs
staff
2. Deming’s System of Profound Knowledge includes:
Psychology of Teams
Understanding Variation
Theory of Knowledge
Appreciation of a System
All of the above
3. New Zealand Health Quality and Safety Commission suggests managing patient safety on two levels, Safety I and Safety II, which refers to:
Double checking patient identifiers
Right Patient, Right Medication, Right Dose, Right Time
Making sure bad things don’t happen and good things do happen
4. The results of Plan-Do-Study-Act (PDSA) small tests of change inform the team whether to:
ACCEPT, ALTER, or ABANDON
ACKNOWLEDGE, ADMIT, or ABANDON
ACCEPT, ALLOW, or ABANDON
Check answers
Reset
Exit
100% complete
100% Complete
Prev
Q1