Goals of this Module
a
What is Quality Improvement?
Providing quality care
Goal of Quality Improvement
Why Quality Improvement?
b
Deming's System of Profound Knowledge
Appreciation of a System
Psychology of Teams
Understanding Variation
Theory of Knowledge
Theory of Knowledge example
Two Types of Knowledge
Knowledge of Improvement
Safety on two levels
Reinforcement
c
Plan-Do-Study-Act
Developing Ideas for Change
Implementing Changes
Example - Child’s Birthday Party
Exercise
Quiz
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Q1
Introduction to Quality Improvement
Exercise
Now it’s your turn!
Who is on your team?
What do you want to improve?
How will you know the change is an improvement?
What change can we make that will result in an improvement?
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