Introduction to Quality Improvement
Two Types of Knowledge
Deming’s System of Profound Knowledge leads to improvement, but it needs to be accompanied by subject matter knowledge.
Subject Matter Knowledge
Subject Matter Knowledge:
Knowledge basic to the things we do. Professional knowledge.
- Evidence-based
- "Doing the right thing"
Profound
Knowledge
Profound Knowledge:
The theories of systems, variation, knowledge, and psychology.
- Quality improvement
- "Doing things right"