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Q1

Introduction to Quality Improvement

Safety on two levels

This is stated another way by the New Zealand Health and Quality Safety Commission, who adopted lessons from one of Europe’s leading experts on industrial safety, Erik Hollnagel, who suggested looking at Safety on two levels.

Safety I

Safety I:

  • Making sure bad things don't happen
  • Doing the right things

Safety II

Safety II:

  • Making sure good things do happen
  • Doing things right