Reinforcement

We are problem solvers. When we see a problem, we want to provide a solution.

Albert Einstein is credited with saying if he had an hour to solve a problem, he would spend 55 minutes thinking about the problem, then 5 minutes thinking about solutions.

Before jumping to the solution, use Deming’s System of Profound Knowledge.

First understand our process, look at data to understand the variation, and form a team of all those involved, including patients and staff.