Psychology of Teams

Next is the Psychology of Teams. 

What is a Team?

DEFINITION OF A TEAM - a small number of people with complementary skills, who are committed to a common purpose, and approach for which they hold themselves mutually accountable.

Major components of successful improvement teams:

• Content knowledge (tools and methods of QI)
• Understanding team roles
• Productive meetings
• Good group dynamics (positive relationships)
• Effective conflict resolution, problem solving, and decision making

Note these three traits:

• Complementary skills
• Committed to a common purpose
• Hold themselves mutually accountable